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Create support conversations from new feature request forms

Create support conversations from new feature request forms

Untracked feature request form submissions leave support and product without context. It creates a support conversation and tags it for product routing so requests are triaged same day.

Create support conversations from new feature request forms

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Overview

Untriaged feature submissions clog inboxes and slow product decisions; this flow captures each form response as a support conversation and flags it for product routing. Support ops and product managers receive prioritized, contextual requests enabling same-day triage and clearer backlog intake.

Create support conversations from new feature request forms