Create support conversation from each new public review

Your location reviews publish publicly with no support record, leaving reps unaware of issues. Capture and route each review into your support queue for triage and same-day response.

Overview

Public reviews are a primary channel for customer feedback and local reputation; when they bypass support, recovery opportunities are missed. This flow captures every review into your support system and reporting sheet so agents can triage and respond same day, preserving local trust.