Create support cases from customer charger replacement forms
Create support cases from customer charger replacement forms
Replacement form submissions arrive without a tracked ticket, delaying repairs and owner assignment. Creates a support case with form details so agents can triage and respond same day.
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Overview
When replacement requests arrive by form they often land without a ticket and create delays in repair coordination. This flow captures each submission as a proper support case with full context so agents can triage and respond same day.