Create support case from tagged channel message fast

Your tagged channel messages about incorrect video tags create untracked support items that slow resolution. This creates a tracked support case and notifies the tagging team same day.

Workflow preview:

Zap details:

Overview

When someone flags a message about incorrect video tagging, that signal must become an actionable ticket — not a buried thread. This flow converts tagged messages into tracked cases and alerts the tagging queue, so coordinators can triage and resolve issues the same day.