Create support alert for new customer chat threads

Your live chat openings lack team visibility and cause slow triage and missed customer context. Alerts deliver conversation links and shop context to agents for prompt response within seconds.

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Overview

New live chats can go unseen and delay first replies; this routes chat openings into your support channel with conversation links and shop context so agents can jump in. Frontline agents and triage coordinators see the right context within seconds for faster ownership and response.