Create structured support cases from subscription payment events

Support agents miss subscription starts and cancellations when billing events aren't surfaced, causing missed bookings and refunds. It opens structured support cases from payment events so agents begin onboarding or refunds quickly.

Overview

Missed subscription events directly cause missed bookings and refund headaches for support. This flow turns every subscription start or cancellation into a structured support case, eliminating missed follow-ups and enabling faster onboarding or refund handling — customers report faster response times and far fewer missed follow-ups after deploying similar flows.

Notable Features

Create support cases from payments
Assign cases to available agents
Tag cases with payment details