Create SMS outreach event on user profile for follow-up

Your webhook alerts about SMS outreach lack a visible record on the user's profile, leaving support without outreach context. Support sees outreach history on the user profile within 10 minutes.

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Overview

When webhook signals about planned SMS outreach arrive without a visible record, your support reps lack the context to respond quickly. This flow appends a standardized outreach event to the customer's profile and surfaces history to agents within 10 minutes, improving response quality and triage speed.