Create SMS notes on vendor deals for faster triage
Create SMS notes on vendor deals for faster triage
Vendor SMS in your phone system leave support coordinators without deal context for triage. Log each incoming message to the matching vendor deal so agents can respond the same day.
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Overview
Unlogged vendor SMS create context gaps that slow support and delay vendor-facing actions. This flow attaches every incoming vendor message to the correct vendor deal so coordinators can triage and respond the same day.