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Create service case from submitted client request immediately

Create service case from submitted client request immediately

You lose triage context when request records are marked Submitted with no internal case for routing. Create tracked service cases so operations can triage and assign work same day.

Create service case from submitted client request immediately

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Overview

When submitted requests sit untracked, operations lose triage context and SLAs blur. This flow turns each submitted request into a standardized service case so coordinators and project managers can route and act on work the same day.

Create service case from submitted client request immediately