Create searchable chat transcript entries for support logs
Create searchable chat transcript entries for support logs
Your finished web chat transcripts sit untracked, leaving agents without searchable context for follow-up. You get a centralized, timestamped chat log for faster triage.
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Overview
When chat transcripts never make it into records, agents lack context and follow-ups get delayed. This flow captures ended chats into a central log so support managers can triage conversations and ensure same-day follow-up.