Create routing records from inbound SMS to track state

Your inbound SMS command links leave call routing state untracked, causing agents to be misrouted. Records are created or found so admins can reconcile state within minutes.

Workflow preview:

Zap details:

Overview

If incoming SMS commands don't produce a reliable record, phone admins spend time hunting message history and routing stays inconsistent. This flow captures link-based toggles into a single routing table so your operations team can reconcile state and act within minutes.