Create rerun task from incoming ticket and notify teams

Your rerun tickets lack test-run context, forcing reps to look up run and device details before triage. You get a prefilled rerun issue and alert so work starts the same day.

Workflow preview:

Zap details:

Overview

When rerun requests arrive without context, agents waste time chasing run details and scheduling slips. This flow converts each qualifying ticket into a prefilled rerun issue and notifies the right team so re-execution can begin the same day.