Create reply records from incoming support inbox emails

Your inbox replies often sit unlogged, creating blind spots for ticket triage and handoffs. They become structured reply records for program coordinators and support staff same day.

Overview

Inbox replies that never reach intake create blind spots and slow triage. This flow posts incoming messages to your intake endpoint as structured reply records so coordinators can see and act on them within minutes, reducing manual copying and keeping SLAs on track same day.