Create reply drafts for new reviews and route negatives

You miss context on new public reviews, leaving reputation gaps and slow follow-up for HVAC and plumbing jobs. Replies are drafted and negatives routed to approvers for same-day response.

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Overview

Unanswered public reviews create trust gaps at the local level; this flow captures every review, drafts replies in your brand voice, and routes low-star drafts to a manager for approval. The result: approved replies posted the same day and fewer unresolved negative items in local search.