Create rating record from tagged customer chat message

Your chat-based rating tags leave feedback scattered across conversations and make it hard for owners to prioritize follow-up. Capture and assign ratings to owners for same-day review and action.

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Overview

Tagged chat ratings often sit in threads instead of becoming actionable items; this flow captures them as structured records and assigns ownership automatically. That means your sales ops and account managers get owner-assigned feedback for same-day follow-up and clearer prioritization.