Create project message threads from inbound SMS messages
Create project message threads from inbound SMS messages
Your inbound SMS and phone messages lack job context, causing dispatch delays and repeated callbacks. Capture conversations into project threads so coordinators can triage and assign work same day.
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Overview
Inbound customer texts and calls often arrive without job context, leaving coordinators to chase details and delaying crew dispatch. This workflow captures those conversations into project threads and surfaces them to program coordinators immediately, enabling same-day triage and faster crew assignment.