Create private comment alerts for order messages to operations

Your order messages include customer comments without routing context, so coordinators can't prioritize repairs or respond. You get private alerts so teams triage comments and update schedules same day.

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Overview

Customer comments buried in your message feed slow repair triage and scheduling; this workflow routes comment context straight to operations so crew and coordinators can act. Teams receive actionable, context-rich alerts within minutes, enabling same-day triage and faster job assignments.