Create post-onboarding CSAT log entry from webhook messages
Create post-onboarding CSAT log entry from webhook messages
You receive post-onboarding CSAT submissions as messages, leaving CSMs without an auditable satisfaction record to triage. It creates a central CSAT log for CSMs to act on feedback same day.
Overview
Post-onboarding satisfaction messages often arrive unstructured, leaving CSMs without an auditable log to triage and act. This workflow captures each submission into a central CSAT register, scores sentiment, and routes low scores to owners so your team achieves same-day follow-up and a clear audit trail.