Create portal login tickets automatically from channel messages

You miss portal access requests posted in team channels, leaving IT without contact details or triage context. The workflow files a ticket with extracted contact info so issues are triaged same day.

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Overview

When portal login requests appear in channels, IT often lacks contact context and triage priority, which delays resolution. This flow captures the request, extracts contact details, opens a tracked ticket, and attaches the contact so your service desk can resolve requests same day.