Create partial refund email drafts for resolved claims

Your resolved claims lack email drafts, forcing agents to write refunds manually and delaying replies. You receive claim-linked refund drafts ready for review and send same day.

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Overview

Resolved claims often sit without a ready reply, leaving agents to compose refund messages from scratch. This flow builds a claim-linked refund draft and files it on the ticket so agents can review and send same day, improving response speed and consistency.