Create or update support tickets from issue updates

Diagnostic issue updates that don't create matching tickets leave your project and account teams without triage context. Aligned tickets let teams act on the same details within minutes.

Workflow preview:

Zap details:

Overview

Untracked diagnostic issue updates create handoff friction between project leads and patient-facing teams. This flow turns status changes into customer-facing tickets so account and project teams share the same incident record within minutes.