Create or update support tickets from incoming web messages

Untracked webhook messages leave support agents without conversation context and delay triage. The workflow creates or updates a ticket so agents get full history and respond within minutes.

Workflow preview:

Zap details:

Overview

Incoming platform messages often arrive untracked, which slows triage and frustrates customers. This workflow captures each message into a ticket (or appends history) so support agents have full context and can respond within minutes.