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Create or update incident from incoming client webhook

Create or update incident from incoming client webhook

Webhook ticket posts lack linked incident numbers, so records are incomplete and agents lose context. It creates or links incidents and backfills the external number so agents have context same day.

Create or update incident from incoming client webhook

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Overview

Stop manual linking and SLA gaps when external tickets arrive from client systems. This flow creates or links incidents in your ITSM and backfills the external incident number so operators have full context same day.

Create or update incident from incoming client webhook