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Create or update contact and attach conversation note

Create or update contact and attach conversation note

Your webhook conversations lack linked contact records, leaving agents without history. It creates or updates contacts and attaches the conversation so agents get full context same day.

Create or update contact and attach conversation note

Workflow preview:

Zap details:

Overview

When conversation payloads arrive without a linked contact, agents waste time hunting for context or asking customers the same questions. This flow creates or updates contact records and attaches the full conversation so agents can respond with complete history and reduce follow-ups same day.

Create or update contact and attach conversation note