Create on-call incident from support channel messages ASAP

Your support channel messages about production errors arrive untriaged and can miss on-call attention. They become prioritized on-call incidents so engineers can begin remediation within minutes.

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Overview

When overnight support messages land in a busy channel, they can be missed and slow remediation; this flow elevates qualifying posts into on-call incidents so engineers are alerted immediately. That turns noisy chat into prioritized triage and gets fixes started within minutes.