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Create offer exception records from alert emails for triage

Create offer exception records from alert emails for triage

You get offer-not-selected emails with MRNs buried in subjects, so unselected offers go untracked. Capture MRNs into your project tracker to assign owners and close items the same day.

Create offer exception records from alert emails for triage

Overview

When offer-not-selected emails bury MRNs in the subject, your coordinators can't track remediation and SLAs slip. This flow extracts the MRN and creates a structured tracker record so owners are assigned and items can be closed the same day.

Create offer exception records from alert emails for triage