Create mention log and task for flagged mentions

Your in-channel mentions of support issues go unlogged, scattering context and delaying triage. Capture mentions to a central tracker and notify ops so your program coordinators can act same day.

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Overview

If in-channel mentions of customer incidents aren't recorded, resolution slows and post-incident reviews lack audit trails. This flow captures mentions to a central tracker and pings your ops channel so program coordinators get action items within the hour.