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Create leads from out-of-hours customer messages for sales

Create leads from out-of-hours customer messages for sales

Your out-of-hours customer messages arrive unattended and fail to surface as leads for follow-up. They become tracked lead records for sales and support to act on by the next business day.

Create leads from out-of-hours customer messages for sales

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Overview

When customers message outside business hours you still need the lead and its context. This flow captures each message into a shared sheet and a central database so reps have auditable leads and can act by the next business day.

Create leads from out-of-hours customer messages for sales