Create job comment from inbound customer SMS messages
Create job comment from inbound customer SMS messages
Your job SMS land in your phone system but aren't saved to job records, leaving coordinators without message context. Logs each message to the related job so coordinators have a searchable thread and can act same day.
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Overview
Inbound customer texts often sit in the phone system and never reach the job record, delaying responses and insurance coordination. This flow captures every SMS as a job comment so program coordinators see full context and can respond same day.