Create intake lead from support ticket status change

Your support tickets flagged as leads stay in your helpdesk and never reach intake, delaying outreach and overloading intake coordinators. Get validated lead records into intake for same-day outreach.

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Overview

Support tickets that convert to leads often sit untriaged, delaying outreach for urgent immigration cases and overloading intake coordinators. This flow captures those tickets, standardizes source and summary fields, and posts them into your intake queue so coordinators can start same-day outreach and triage.