Create intake case from incoming chat webhook entries
Create intake case from incoming chat webhook entries
Your live chat submissions arrive unstructured, leaving potential cases untriaged and delaying intake. You get structured intake records posted to your case system so teams can triage and assign same day.
Overview
When chat leads arrive as unstructured payloads, intake teams spend time hunting for contact context and triage stalls. This flow captures each chat and posts a normalized intake record to your case system within minutes so intake specialists can triage and assign cases same day.