Create incident rows from tagged support tickets for ops

You get shipment incident tickets with no centralized record, leaving fulfillment unsure who must follow up. The workflow logs a row in your incident register so teams can triage issues same day.

Workflow preview:

Zap details:

Overview

When agents tag shipment incidents, this flow captures the case into a central register so fulfillment coordinators and support managers gain a single source of truth. That reduces manual entry, speeds triage, and ensures teams can act same day.