Create inbound SMS records for customer care triage
Create inbound SMS records for customer care triage
Your incoming customer SMS arrive untracked, leaving service advisors without context and slowing follow-up. Your care team can respond same day when messages are logged into a shared triage table.
Overview
Inbound SMS are a primary channel for dealership customers, and untracked messages leave service advisors without context and slow responses. This flow captures every SMS into a shared triage table and notifies your team so messages get prioritized and answered same day.