Create fraud investigation record from incoming support ticket

Your outgoing fraud tickets lack consistent fields and deadlines, leaving investigators without context for triage. They become structured case records so investigators can triage and meet SLAs same day.

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Overview

Outdated or inconsistent fraud tickets slow down triage and leave investigators guessing on deadlines. This flow captures qualifying fraud conversations into a searchable case table with formatted dates and a follow-up deadline, so support coordinators can triage and resolve cases the same day.