Create follow-up tasks and escalate NPS complaints fast
Create follow-up tasks and escalate NPS complaints fast
Your post‑trip NPS responses go untriaged, so owners miss urgent complaints. The workflow routes responses into owner tasks or cases so issues are handled within five days.
Overview
When post‑trip NPS responses sit untriaged, owners miss recovery windows and customer issues slip. This workflow triages every response into a spreadsheet, alerts your team, and creates owner‑assigned tasks or escalated cases so issues are resolved within five days.