Create follow-up support ticket for unresolved tracking issues
Create follow-up support ticket for unresolved tracking issues
You receive dispute form entries about missing items that lack seller response or valid tracking, leaving orders unresolved. It creates a prioritized support ticket for agents to review and resolve within 48 hours.
Overview
When buyers submit 'item not received' disputes, manual follow-up can slip and refunds get delayed. This flow acknowledges the buyer immediately, waits 48 hours, then opens a prioritized support ticket so agents can resolve cases within the SLA window.