Create failed payment record and mark customer past due
Create failed payment record and mark customer past due
Your failed subscription payments go untracked, leaving account status unclear and collections stalled. Log each failed charge and flag customers so billing staff can act within one business day.
Overview
As a business owner, untracked failed payments can stall collections and obscure customer status. This workflow captures every failed charge into your payments table and flags the account so billing can resolve issues within one business day.