Create enriched lead records from live chat transcripts

Your chatbot leads arrive without location, channel attribution, or readable transcripts, blocking accurate campaign reporting and delaying outreach. Leads are enriched and routed for same-day nurture.

Overview

When live chat leads arrive without attribution or market context, campaign ROI is hard to trust and follow-up stalls. This workflow enriches chat leads with campaign IDs, market codes, and readable transcripts, routing them to intake within minutes so campaign managers and marketing ops can act same day.