Create device setup ticket and send setup email
Create device setup ticket and send setup email
Your fulfilled device orders lacking setup guidance cause customers to struggle and open tickets. It files a support ticket and sends instructions so customers are helped before delivery.
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Overview
When device buyers need remote setup, support teams spend time opening tickets and repeating instructions. This flow files a helpdesk ticket and delivers step-by-step setup instructions within 18 hours of fulfillment, so customers are assisted before or shortly after delivery.