Create daily unresponded email report for support leads
Create daily unresponded email report for support leads
You run a daily check of email lists to find messages without replies that delay responses. The workflow records per-executive no-response counts so teams can act before the next business day.
Overview
Stop mornings spent hunting for unreplied messages; this nightly check consolidates inbound and outbound lists, applies fuzzy normalization, and writes per-executive no-response counts into your shared store. That gives support and engineering a clear action list to resolve gaps before the next business day.