Create customer notice when physical tickets are posted
Create customer notice when physical tickets are posted
You get booking records updated without posted-ticket notices, prompting customer calls and ops to chase mailings. Notify customers so agents and dispatch know status before departure.
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Overview
When posted-ticket flags change, customers call support and ops spend time chasing physical mailings. This flow turns record updates into timely support messages, reducing inbound queries and confirming delivery status ahead of departure.