Create CRM case from new customer reviews on profile

Your customer reviews arrive untracked, leaving issues unassigned and praise untapped on local listings. Capture each review into your CRM as a case for prompt follow-up and same-day visibility.

Overview

Untracked public reviews create missed recovery opportunities and PR risk; this flow captures each listing review into your CRM and drafts a language-matched reply so marketing and service owners can respond within minutes. That visibility preserves local ratings and keeps issues from escalating into bigger problems.