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Create conversation when merchant tag is added for triage

Create conversation when merchant tag is added for triage

Your merchant conversations miss contact details and links, leaving agents unable to triage issues. It creates a standardized thread with extracted email and links so agents can triage cases same day.

Create conversation when merchant tag is added for triage

Overview

When merchant-tagged chats lack contact details, agents waste time hunting for context and triage slips. This flow extracts email and links, updates the user record, and opens a standardized conversation so support teams can resolve merchant issues same day.

Create conversation when merchant tag is added for triage