Create conflict allocation events for CS schedule clashes
Create conflict allocation events for CS schedule clashes
Your onboarding and shift events sometimes overlap, leaving CS coverage unclear and creating missed support slots. An allocation event is created so coordinators can reassign coverage the same day.
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Overview
Unresolved calendar overlaps create uncovered customer success sessions and scramble your front desk. This flow turns any overlap into a visible allocation event so coordinators can reassign coverage and close gaps the same day.