Create completed call history records for support teams
Create completed call history records for support teams
Your inbound call logs can miss webhook events, leaving agents without callback context and slowing SLA response. Capture call metadata and add a searchable history so agents can act within minutes.
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Overview
If inbound call completions aren't reliably recorded, callbacks and SLAs suffer. This flow captures call-complete webhooks and writes searchable call histories so program coordinators and agents regain context and act within minutes.