Create community engagement tickets from incoming feed posts
Create community engagement tickets from incoming feed posts
Your community feed posts arrive without owner or context, so responses stall and follow-up is delayed. You get owner-assigned tickets with cleaned content so the team can act same day.
Workflow preview:
Zap details:
Overview
Untriaged community posts create manual work and delay responses for community managers. This flow captures each post, creates owner-assigned tickets, and links them to contacts so issues are actionable and handled within the same day.