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Create case from new mail folder uploads automatically

Create case from new mail folder uploads automatically

Your scanned LRAR mail in the shared Drive goes untracked and delays case creation for student licensing issues. The workflow creates a Case record with folder links so agents can triage issues same day.

Create case from new mail folder uploads automatically

Overview

Incoming registered-mail scans often sit in Drive untriaged, slowing student support and licensing workflows. This flow creates a Case with folder context within hours, so agents see the document link and can resolve issues same day.

Create case from new mail folder uploads automatically