Create and update CRM person records from support tickets

Support tickets without a linked contact leave agents missing purchase and location context, which slows triage. Keep person records up to date so agents have contact and transaction context within minutes.

Overview

If support ticket contacts aren't present in the CRM, agents spend time chasing basic details instead of resolving issues. This flow creates or updates person records and surfaces recent transaction and ticket context so support coordinators and account managers can triage and follow up within minutes.