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Create and resolve on-call incidents from incoming webhooks

Create and resolve on-call incidents from incoming webhooks

Your monitoring webhooks arrive without an on-call incident, leaving outages unacknowledged and technicians unaware. Create or resolve prioritized on-call incidents so issues are handled the same day.

Create and resolve on-call incidents from incoming webhooks

Overview

Unacknowledged webhook alerts can leave broadband customers offline and extend technician response time. This flow converts webhook create and close signals into on-call trigger and resolve events so incidents are alerted and cleared within minutes.

Create and resolve on-call incidents from incoming webhooks