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Create and assign support conversation from tagged call

Create and assign support conversation from tagged call

Tagged inbound calls lack caller context, forcing agents to search for details. Create assigned conversations with caller context so agents can triage and reply same day.

Create and assign support conversation from tagged call

Overview

Tagged calls often force agents to chase context, which slows response for educators and employer customers. This flow creates a conversation populated with caller context and routes it to the right assignee, enabling same-day triage and replies.

Create and assign support conversation from tagged call